Customer Focus: Desmond & Dempsey keep it personal with Torque
With all of us spending much more time at home in the last 12 months, fancy pyjama brand Desmond & Dempsey have understandably enjoyed ever-increasing customer demand. They decided to trust Torque to help manage this growth, and since July have been based in our Leeds warehouse.
Torque’s processing and pre-retail expertise means we’re the ideal partner to help Desmond & Dempsey deliver the personal touches that are the hallmark of their brand, from embroidering customers’ initials on to their garments to providing luxury packaging that makes the unboxing experience special.
We asked Desmond & Dempsey ’s Joel Jeffery (CEO) why they chose to work with Torque and she had this to say:
“The growth we’ve experienced over the last 12 months, during a time of such uncertainty and the additional challenges of Brexit and COVID-19, has put a huge amount of additional pressure on our supply chain. Torque has been an integral part of making sure that we can keep up with the growth, keep on top of the challenges and continue to deliver personal high-value experiences for our customers – we couldn’t be happier with the partnership”.