Operations Manager

February 28, 2019


Torque provides exceptional opportunities for people to grow and advance, professionally and personally.

We offer benefits such as free onsite parking, company pension scheme and employee discounts across a range of retailers.

Send us your application and someone will be in touch to advise you of next steps.


Send us your application and, if you are successful, someone will be in touch to advise you of next steps.

Operations Manager

Job ID: W06-107
Closing Date: 09th December 2021

An exciting opportunity has arisen for an Operations Manager based at our site in West Yorkshire.

The purpose of this role is to manage customer contracts from point of stock receipt through to dispatch of their Retail, Wholesale and Web Orders

Main Duties and Responsibilities

  • Management of the direct staff resourses working on the contract(s) to ensure labour costs are within budgeted targets.
  • To ensure that the agreed customer KPIs (key performance indicators) and SLA (service level agreements) are within the budgeted targets across all activities.
  • Ensure all customer service reports are issued on time and be able to introduce and implement any new customer initiatives.
  • Maintain appropriate customer contact with senior customer representatives.
  • Training of staff and managers to ensure that everyone is performing adequately in their role.
  • Implementation of any new policies and procedures.
  • Play an active part in the site management team including assisting other contracts when required.

Person Specification

  • Excellent communication skills (both verbal and in writing)
  • A good level of numeracy
  • An understanding of current health and safety regulations
  • Understanding of basic employment law
  • IT skills (Microsoft Office and warehousing systems)
  • An innovative, positive and pro-active approach to change
  • Ability to perform under pressure
  • Able to use initiative and organise own workload
  • Able to motivate a team
  • Creative approach to problem solving and able to think ’outside the box’
  • Proven record of recent experience working in a multi customer operation
  • A flexible approach to work and the ability to work with changing demands (including shift patterns).

Apply Now

Please send us your details and CV if you have one. Don’t forget to include the Job ID below to ensure your details are passed to the correct department.