Business and Customer Focus: May 2023

May 25, 2023

Planting Wildflowers for a Bee-Friendly Future

When our Courier Manager, Steven Foster, suggested planting bee-friendly wildflower areas at every Torque site, we thought it was a blooming great idea.

Environmental impact

Steve submitted his idea through our Ideas Here scheme after reading about the concerning environmental consequences of the declining bee population.

Creating grassless wildflower areas will help provide crucial food and habitat for bees and other pollinators. Wildflowers can also contribute to carbon offsetting efforts, by helping to reduce the amount of carbon dioxide being released in the atmosphere.

A team of gardeners have started preparing the wildflower areas at our sites, with Steve sowing the seeds of change at our Leeds site:

“I can’t remember where I first heard about the declining bee population and the potential impact. It all seemed scary, but it seemed like one of those big problems that could be tackled by everyone doing their bit and having some awareness.

It feels good to work for a business that wants to have a positive impact on important matters, including the environment. It doesn’t have to be a big or expensive idea to have a positive effect.”

Steven Foster, Courier Manager

What we’re planting:

Our wildflower areas are being planted with a 100% grassless seed mix to maximise the amount of bee-friendly flowers. The flowers will be a vibrant mix of annuals and perennials, which means that the areas will always be full of beautiful flowers!

We’re absolutely buzzing to see them grow.

Albaray

We’ve got flowers on our minds this month, and with their beautiful Spring Florals Collection, there’s no better customer than Albaray to shine a spotlight on!

The sustainable womenswear brand was founded in 2020, by an all-female trio. In March 2021, Albaray put their trust in Torque to handle freight, warehousing and fulfilment for their ecommerce orders and store concessions. Our experience in onboarding brands of all sizes meant that we could take the pain out of their onboarding process and support them fully through their launch.

We asked Kirstie Di Stazio, one of Albaray’s founders, why Torque was the “obvious choice of partner” for them and how we go about delivering on our core business values.

Making Our Service as Good as it Can Be

“Torque is a true partner in the Albaray Journey. As a young brand, building awareness and trust in Albaray is critical to our success. Torque’s expertise in handling all logistical operations – including retail and wholesale operations, delivering import and export solutions and achieving high levels of customer service, helps grow the trust in our brand and supports the success of our business.”

Creating Strong Personal Relationships

“Torque and Albaray have developed a strong, collaborative working relationship. Torque are fully committed to developing the most efficient processes and will suggest new initiatives to drive efficiencies. But the relationship is more than about efficiencies. The team are passionate about doing their best for Albaray, they care about the brand, and they are meticulous about caring for the product and delivering the best service possible to the brand and our customers.”

Going the Extra Mile

“Every brand has its own personal journey and one size doesn’t fit all. Torque have taken time to understand what support we need as a brand at the different stages of our growth. They have the ability to adapt at pace and work with us to evolve and set ourselves up for future growth.”

“We are absolutely delighted to be working with Torque on Albaray. We value our partnership greatly and genuinely enjoy working with every member of the team!``

It’s fair to say the feeling is mutual. Thank you to Kirstie for taking the time to share her thoughts with the team, there’s no better feeling than knowing we’re making our customers’ journeys a little easier and helping them smile along the way.

Customer Stories, Torque News